Privacy Policy

Privacy Policy

Last Updated On 17-Mar-2023
Effective Date 16-Mar-2023

At North Branch Animal Hospital, we are committed to protecting the privacy and security of our clients and visitors to our website. This Privacy Policy describes the policies of North Branch Animal Hospital, 13701 McMullen Hwy SW Cumberland, MD 21502, United States of America (PH: (240) 979-4761) on the collection, use and disclosure of your information that we collect when you use our website ( ). By accessing or using the Service by using our website, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective immediately after the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, creating and/or managing user accounts, and providing customer support.

We may collect personal information that you voluntarily provide to us when you visit our website, including your name, email address, telephone number, and any other information that you provide to us in connection with our services. We may also collect non-personal information about your visit, such as your IP address, browser type, operating system, and the pages you visit on our website. We may contact you via email, text, or phone to provide customer support or information about our services.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

When visitors leave comments on the site we collect the data shown in the comments form and the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


We use cookies and similar technologies on our website to improve your browsing experience and to better understand how our website is used. Cookies are small data files that are placed on your computer or mobile device when you visit a website. They are used to collect information about your browsing activity and to remember your preferences for future visits.
How We Use Cookies
We use cookies on our website for the following purposes:
To improve your browsing experience by remembering your preferences and settings.
To analyze how our website is used and to identify areas for improvement.
To personalize our marketing and advertising efforts based on your interests.

Types of Cookies We Use

We use both first-party and third-party cookies on our website. First-party cookies are set by us, while third-party cookies are set by our partners or service providers. The types of cookies we use include:
Necessary cookies: These cookies are essential for the functioning of our website and cannot be disabled. They are used to remember your preferences and settings, and to ensure that our website is secure and reliable.
Performance cookies: These cookies are used to collect information about how visitors use our website, such as which pages they visit most often and whether they encounter any errors. This information is used to improve the performance and usability of our website.
Functional cookies: These cookies are used to remember your preferences and settings, such as your language preference and the items in your shopping cart.
Advertising cookies: These cookies are used to personalize our marketing and advertising efforts based on your interests. They are used by our advertising partners to serve ads that are relevant to you.

Managing Cookies

You can manage cookies through your web browser settings. Most browsers allow you to accept or reject all cookies, or to accept only certain types of cookies. You can also delete cookies that have already been set.
Please note that disabling cookies may affect the functionality of our website and may prevent you from using certain features.
Embedded Content from other Websites / Links to other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Our website may contain links to other websites that are not owned or controlled by us. We are not responsible for the privacy practices of these websites, and we encourage you to review the privacy policies of each website you visit.

Data Sharing

If you request a password reset, your IP address will be included in the reset email.
Visitor comments may be checked through an automated spam detection service.
We do not sell or rent your personal information to third parties. We may share your information with our employees, contractors, and service providers who need to know the information in order to provide services to us or to you. We may also disclose your information in response to a court order or other legal obligation.

Retention of Your Information

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Security of Your Information

We use reasonable and appropriate measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your information and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.


No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

Your Rights

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You may opt out of receiving text messages at any time by texting “STOP” to our text messages. For more information about text messages, see our Terms and Conditions. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
If you have any queries or concerns about the processing of your information that is available with us, you may email our Privacy Officer at North Branch Animal Hospital, 13701 McMullen Hwy SW (PH: (240) 979-4761).

Updated: 1/20/2024